A. In most case we dispatch it within 24-48 Hrs (Sat, Sunday & Public Holidays Excluded). Some bulky item Like Pool Table might take additional time, if needs to arrange special pick up.

A. We have standard delivery contact and can’t arrange overnight or express delivery

A. For change of mind, we can arrange the Return of the products. Product must be in original packing and you need to send us some photos of the item showing it’s in original packing.
Note: Return Fees will Apply on it. Which is as below :
(Original Shipping Charge + Return Shipping Charge + 15% Restocking fees)

A. Sorry, we do not have trial period facility on any of our products.

A. Our courier partners do not deliver to some Rural areas. We have listed that in shipping guide for that. If you postcode comes in that list, please do contact us before placing the order. We might arrange delivery with additional shipping charge.

A. Sorry, we run exclusive online store, so you need to place order from our website only. We don’t have pick up option at all.

A. Inform us on Email or Live chat. We will resend a new one.

A. You can call courier company and updates the availability, if they can change it. If no one home, the delivery driver will place the calling card and you need to call & reschedule delivery or may be asked to Pick up option (if Available) from the Depot within 5-7 working days.

You can check the Tracking info on courier company website. We can check the delivery day from there. Sorry, we cannot give you exact time of delivery

You will be notify the tracking information via Email once updated by warehouse team

Yes, You can check our policies at the bottom of websites

Delivery takes approx. 4 to 14 days, depend on your locations. WA & NT might take some extra days.

We send individual products as separate parcels. There should be one tracking id for two parcels and you can check that on courier company website. IF they show only one parcel, please contact us for another tracking id, if we miss to updates it.

We send every item as an independent parcel and sometimes we do sent via different courier company as per size weight and post code. So it might come in different time and via different courier company

Please reply to us via email with correct address and we will try to updates it in the system. We can’t guarantee that we will succeed in that before dispatch. You can also contact courier company to updates the address.

Please let us know the issue via email us on sales@paylateralligator.uk or also via live chat. Please do sen">a live chat. Please do sen us the screen shot of the issue, if possible.

Yes we do have buy now pay later options, where you can buy with them and get the item delivered and pay in interest free instalments.

If we have to deduct any charge, We will be communicate that to you in advance. For any other charges you can ask to your bank for that.

Ask for any current promotions on email or Live chat.

Yes we can do it. Sent your enquiry on mail or live chat with Product link.

You can do it via PayPal or Bank Transfer option.

Sorry we can’t process the payment on call, you have to place order from our website only.

You can check products images and description on website, we do not have local demo store, where you can visit in person.

We have standard warranty on all the products, we don’t offer extended warranty on products.

All available colours are shown on web site.

We do run promotions /Deals time on time. You can check website for current Offers or can subscribe for regular updates and also ask Customer Supports Manager via Live chat.

You will receive an email confirmation with order Number.

No we do not take Pre-orders to avoid hassles of refund in case of delay of shipment.

Yes, for first time buyer, there is a discount coupon pop up. You can subscribe with your email id and get you personalised coupon code.

Need to show images here for reference.

Once you place the order and it is processed, we can change, hold or cancel the order at all.

Please visit our warranty Policy page.

It must be in original packing plus
Note: Return Fees will Apply on it. Which is as below:
(Original Shipping Charge + Return Shipping Charge + 15% Restocking fees)

Once the refund approved, it takes us 1-4 day to process it. We do it via original payment method. It might takes few days for payment provider to credit back to your account.

Ask for any current promotions on email or Live chat.

Sorry, we do not have pickup facility & its delivery only option.

Our Mode of communication is Email & Live chat only. You can contact us on-sales@paylateralligator.uk

Sorry, we do not have installation service, The instruction manual will be there to help you to install the item.

You need to mark down the damaged parts in instruction manual and send the photos of the manual plus the photos of all damaged parts. In case of functioning issue in product, Do need to send a small video. Please do explain the damaged or issue Email :sales@paylateralligator.uk

You can email us on sales@paylateralligator.ukand also contact via live chat.

Yes we do have buy now pay later options, where you can buy with them and get the item delivered and pay in interest free instalments.

Not really.

We try to maintain the online stock up to date, still if it’s out of stock or your post code comes under undeliverable area. We have to cancel the order and refund via original payment method.

yes we do run special promotions & Deals on festivals, subscribe us with your email id to get regular updates.

Sorry we do not sale spare parts.

We are working on it and it will be available soon.

We can help you via instructions and parts if needed. But you have to arrange it yourself.

We have 24*7 online store for you. You can buy it any time of your convenience.

Please have a look the buying guide and video.

Yes, please send us your name, address, email id and product link, we can generate invoice for you and you can pay us via bank transfer.

We based in SA but running exclusive online store with delivery to most part of Australia.